Gallery of work

Public websites for small businesses, from a three-page local service site to multi-page sites with built-in tools. Each was designed, written and built by Chantelle Builds.

• Fig. 1Little Valley PawsDog walking and pet care across the Valleys. Three pages: services, pricing and coverage, with a short enquiry form.

  • Websites
  • Enquiry capture

  Visit littlevalleypaws.co.uk
• Fig. 2My AestheticsAesthetics clinic in South Wales. Five pages: brand, treatment descriptions, pricing and a booking route.

  • Websites
  • Booking and scheduling

  Visit myaesthetics.chantellebuilds.co.uk
• Fig. 3CRS EnergyEnergy and home improvement company. A multi-page site covering the funding scheme, eligibility, measures and how to apply.

  • Websites
  • Enquiry capture

  Visit crsenergy.org
• Fig. 4Home Damp CheckDamp and mould survey practice. A multi-page site covering survey types, areas, pricing and a booking route.

  • Websites
  • Enquiry capture

  Site currently offline

A 68-page website for an installer of solar panels, batteries, heat pumps and insulation. Most visitors would not complete a contact form, so the site needed to answer cost questions straight away and keep enquiries that were only partly completed. Every enquiry is saved first, then passed to the CRM together with the advert or search that brought the visitor in.

• Fig. 5Solar savings calculatorTen short questions, then a chart of the home's electricity costs over 25 years with and without solar.

  • Calculators and quoting tools
  • Enquiry capture

  Open example
• Fig. 6Booking chatA scripted chat that takes a name, mobile number and postcode, and books a call back.

  • Enquiry capture
  • Booking and scheduling

  Open example

A website for a damp and mould survey practice. Homeowners often arrive believing they already know the cause. The site asks them to record symptoms before anyone visits, then gives each customer a signed-in case so that everything stays in one place rather than in a long email thread.

• Fig. 7Damp risk checkerA check that starts from the property record, then symptoms, and returns a likely cause and a risk band.

  • Enquiry capture
  • Calculators and quoting tools

  Open example
• Fig. 8Humidity calculatorFourteen questions on how the home is lived in, with a score and recommendations.

  • Calculators and quoting tools
  • Enquiry capture

  Open example
• Fig. 9Guides libraryLong guides and short notes on the three main types of damp.

  • Websites

  Open example
• Fig. 10Triage call bookingName, phone number, preferred day and time, and the topic of the call.

  • Booking and scheduling
  • Enquiry capture

  Open example
• Fig. 11Customer portalEach customer gets a signed-in case showing their progress, a checklist, documents and messages.

  • Customer records and journeys

  Open example
• Fig. 12Survey form builder (staff)The office edits and publishes the form surveyors use, without needing a developer.

  • Digital transformation

  Open example
• Fig. 13Surveyor case list (staff)Readings recorded room by room, with the dew point and condensation risk worked out on screen.

  • Digital transformation
  • Dashboards and reporting

  Open example

A sister site covering cavity wall insulation, loft insulation, removing failed cavity fill, and upgrades. It needed to present four services as one company and show a likely saving before the sales call. One enquiry form is used on every service page and every advert landing page.

• Fig. 14Heating savings checkUses the home's energy certificate to estimate savings from wall and loft insulation.

  • Calculators and quoting tools
  • Enquiry capture

  Open example
• Fig. 15Enquiry form for service and advert pagesThree short steps, with the service already chosen to match the page.

  • Enquiry capture
  • Websites

  Open example
• Fig. 16Help chatSearch short answers, or leave a name and number without filling in a form.

  • Enquiry capture

  Open example

A damp survey is a long, structured site visit followed by a scored assessment and a written report. These stages used to sit in separate places. The app brings booking, the room-by-room visit, scoring and both versions of the report into one system, so each piece of information is entered once.

• Fig. 17Booking by referenceCustomers book a survey slot using the reference they were given on their first call.

  • Booking and scheduling

  Open example
• Fig. 18Room-by-room surveyReadings, photos and notes recorded on a phone, with a live score and risk band.

  • Digital transformation
  • Calculators and quoting tools

  Open example
• Fig. 19Office survey listEvery survey with its status and risk score, ready for review.

  • Dashboards and reporting
  • Calculators and quoting tools

  Open example
• Fig. 20PDF and Word reportThe same survey answers produce a PDF report and an editable Word version.

  • Workflow automation
  • Digital transformation

  Open example

The office was running bookings, the sales pipeline, the diary, customer records, call notes and follow-ups across several systems. The hub brings them together in one signed-in tool, and accounts are created by an administrator. Reminders run on a timer about every 15 minutes, so quotes are chased and overdue items are flagged without anyone having to remember.

• Fig. 21TodayOpens on the day's visits. Headline figures stay folded away until someone needs them.

  • Dashboards and reporting
  • Digital transformation

  Open example
• Fig. 22BookingsVisits are booked in 15-minute slots, with a text confirmation prepared from an approved template.

  • Booking and scheduling
  • Workflow automation

  Open example
• Fig. 23DiaryA week view by staff member, where an empty slot can take a new visit.

  • Booking and scheduling

  Open example
• Fig. 24Sales boardsSeveral sales boards side by side, with an owner for every stage.

  • Customer records and journeys

  Open example
• Fig. 25Duplicate checkFinds records with similar names and nearby postcodes, so they can be merged.

  • Customer records and journeys
  • Data and segmentation

  Open example
• Fig. 26Call formsSet questions for each type of call, with the outcome and next step saved.

  • Customer records and journeys
  • Enquiry capture

  Open example
• Fig. 27Aftercare intakeLogs a problem reported after a visit and adds it to the right person's follow-up list.

  • Customer records and journeys

  Open example
• Fig. 28Follow-upsQuotes to chase, call-backs, missed calls and aftercare on one list.

  • Customer records and journeys
  • Workflow automation

  Open example
• Fig. 29Messages and templatesCustomer threads and a team inbox in one place, with approved wording.

  • Customer records and journeys

  Open example
• Fig. 30Taking calls in the browserAnswer, hold and transfer calls in the browser, then save a short wrap-up.

  • Customer records and journeys
  • Workflow automation

  Open example
• Fig. 31Notification rulesWho is emailed, who reviews and whether a text is allowed, with a test mode.

  • Workflow automation

  Open example
• Fig. 32Activity logEvery calendar, contact and text attempt is recorded, including failures.

  • Dashboards and reporting
  • Workflow automation

  Open example

Staff buy materials from trade merchants, often from the van. Finance needs a purchase order number, a copy of the receipt and a spreadsheet row for every purchase. The system gives staff a number at the till, reads the receipt, files it and creates rows that finance can export to CSV or Excel.

• Fig. 33Receipt to spreadsheetReserve a purchase order number at the till, photograph the receipt, and the details are filled in for you.

  • Workflow automation
  • Digital transformation

  Open example
• Fig. 34Supplier invoice chaseOrders paid against a quotation stay listed until the proper invoice arrives.

  • Workflow automation

  Open example
• Fig. 35Quotes inboxForwarded invoice emails are matched to a property, and unclear ones wait for a person.

  • Workflow automation
  • Data and segmentation

  Open example
• Fig. 36Monday accounts summaryA weekly summary of orders, totals and missing receipts, sent to accounts.

  • Dashboards and reporting
  • Workflow automation

  Open example
• Fig. 37Reminder textsStaff are texted when a reserved number still has no receipt.

  • Workflow automation

  Open example
• Fig. 38Roles and accessAdmin, user and finance roles each see the menus and actions they need.

  • Digital transformation

  Open example

The business contacts previous customers about further home energy work. Messaging a whole list at once wastes leads and risks contacting people who have opted out. The hub selects an audience, sends a set number of messages a day within chosen hours, and passes replies to the CRM.

• Fig. 39CampaignsStart, pause or complete a campaign, and see how many people are still waiting.

  • Workflow automation
  • Customer records and journeys

  Open example
• Fig. 40AudienceChoose customer groups and see who is included and who is left out, and why.

  • Data and segmentation
  • Customer records and journeys

  Open example
• Fig. 41Send rulesA daily limit, a send window and chosen days, so messages go out at sensible times.

  • Workflow automation

  Open example
• Fig. 42Message templatesWording that fills in each person's name, the work already done and the right link.

  • Customer records and journeys
  • Workflow automation

  Open example
• Fig. 43RepliesA reply is matched to the person and passed to the CRM, so a sales opportunity can be opened.

  • Customer records and journeys
  • Workflow automation

  Open example
• Fig. 44Opt-outsA STOP reply, an unsubscribe or a staff request adds the person to the opt-out list.

  • Data and segmentation
  • Customer records and journeys

  Open example

Small tools that each answer one question the office asks again and again.

• Fig. 45Spend dashboardShared phone, CRM and AI bills split between brands by actual use.

  • Dashboards and reporting
  • Data and segmentation

  Open example
• Fig. 46Address and reference lookupSearch tens of thousands of mailed addresses by reference, address or postcode.

  • Data and segmentation
  • Customer records and journeys

  Open example
• Fig. 47Surveyor availabilityA weekday diary of surveyor slots, with the next three working days to fill highlighted.

  • Dashboards and reporting
  • Booking and scheduling

  Open example
• Fig. 48Booking tallyBookings logged by each person on the booking desk today and this week, by type of job.

  • Dashboards and reporting

  Open example