Privacy
How I handle your details.
No one reads a privacy policy, so I've written this one the way I'd explain it down the phone: what gets collected, what I do with it, who else sees it, and how to get it back or have it deleted.
Last updated 28 October 2026
Who's behind this site
This site is run by me, Chantelle Jeremy, a sole trader trading as Chantelle Builds, based in South Wales. If you send me something through this site, I'm the person who decides what happens to it.
The quickest way to reach me is hello@chantellebuilds.co.uk or 07424 838881. If you'd rather not use either, use the enquiry form and I'll come back to you.
What I collect
Only what you type into a form, plus a rough count of which pages you looked at. Nothing is scraped off other websites to build a profile on you.
Enquiries and quote requests
Your business name, your name, email, phone number, your current website if you have one, what you're after, the industry you're in, any style notes or logo you attach, and the domain name you searched for along with its price.
Booked calls
Your name, business, email, the number to call you on, whether you want a phone or video call, the time you picked and a line about what you'd like to talk about.
Free site audits
The web address you ask me to check, the score and issues it found, and your name, email and number when you ask for the full written report.
Purchases
Your name, email, what you bought, the amount and the date. Your card number and address go to Stripe, the payment processor, and never land in my records.
Visit statistics
Which pages were viewed, roughly which device and browser, and how the visit arrived. This is a count of visits, not a named profile.
What I do with it
Reply to you, put a quote together, prepare for and remind you about a booked call, keep a record of what was agreed and paid, and see which pages of this site are actually doing their job.
I don't sell your details, I don't add you to a bought-in mailing list, and I don't follow you around the internet with advertising. You only hear from me if you asked me to.
How long I keep things
I don't run a deletion schedule. Enquiries, bookings and audit results stay on file until you ask me to remove them, which means if you come back in three years I still have the brief we wrote.
Purchase records are kept for as long as tax rules require me to keep sales records. Everything else goes the moment you ask.
What you can ask me for
You can ask for a copy of everything I hold on you, ask me to correct something that's wrong, or ask me to delete it. Email hello@chantellebuilds.co.uk and I'll do it, usually the same day.
If you think I've handled something badly, you can raise it with the Information Commissioner's Office at ico.org.uk. I'd much prefer you came to me first.
If anything here is unclear, or you'd rather I never had your details in the first place, say so and I'll sort it out. That's the same promise I make on a project.
Chantelle
Founder, Chantelle Builds