Related service: Workflow automation
When should I ask?
Straight after the job is done and the customer has said thanks. That moment fades fast; a request a week later is easy to ignore.
How do I make it easy?
- —Get your direct review link from your Google Business Profile, so customers land straight on the review box.
- —Send it by text or WhatsApp, which most people open quickly.
- —Keep the message to two lines and use their name.
- —Suggest they mention the service and their town, which helps others find you.
Not sure where your site stands? Run the free site audit for a quick check of speed, search and accessibility.
How do I stop having to remember?
Connect your booking, invoice or job tool to a simple automation, so marking a job as done sends the review request a few hours later. One gentle reminder after a few days is fine; more than that starts to feel like chasing.
What shouldn't I do?
Don't offer discounts or gifts in exchange for reviews, and don't only ask customers you expect to be positive. Both go against Google's rules.
What I'd build
An automatic review request that goes out when a job is marked complete, with your direct review link and one polite reminder.
Read about workflow automationRecent build · Pet care & local services
Turning a word-of-mouth dog walking round into a bookable service with clear coverage and clear pricing.
See the build