Chantelle Builds Portfolio
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Chantelle Builds · Portfolio and service catalogue, 2026

Websites and digital systems for small businesses

Overview

Chantelle Builds is a web and digital systems studio based in Cwmbran, South Wales. This catalogue sets out nine types of solution and a gallery of completed work arranged by the problem each piece solves. Each entry records its purpose, how it works and the type of solution it demonstrates.

Find a solution See the gallery
Gallery
48 entries
Solution types
9
Based in
Cwmbran, South Wales

Selected figures

Full gallery ↓

Section 1

Solutions

Each type of solution starts from a problem small businesses commonly describe. Choose a type to see the examples in the gallery, or open its service page for more detail.

1.1

The business has no website, or the current one looks dated and brings in few enquiries.

Websites

Public websites that explain what a business does, where it works and how to make contact, built for phones and set up for search.

Service page

1.2

Visitors leave without getting in touch, or enquiries arrive with too little detail to act on.

Enquiry capture

Forms, chats and short checks that collect enquiries, keep partly completed ones, and pass each to the right person.

Service page

1.3

Customers want an idea of cost, savings or risk before they agree to a visit or a call.

Calculators and quoting tools

Interactive estimates and scoring that answer cost and risk questions before a sales conversation, and record the answers as a lead.

Service page

1.4

Appointments are arranged by phone or message, and availability is tracked by hand.

Booking and scheduling

Booking pages for customers and diary views for staff, so appointments, availability and confirmations sit in one place.

1.5

Customer details, messages and follow-ups are spread across inboxes, phones and spreadsheets.

Customer records and journeys

One record per customer, with portals, messages and follow-up lists that keep each case moving from enquiry to aftercare.

Service page

1.6

Staff repeat the same administrative tasks every day or week.

Workflow automation

Scheduled jobs, rules and reminders that complete routine administration, such as chasing invoices or sending summaries, without manual effort.

Service page

1.7

Nobody can see how the business is performing without asking someone or opening several systems.

Dashboards and reporting

Screens and scheduled summaries that show workload, availability, costs and activity at a glance.

Service page

1.8

Lists are out of date, contain duplicates, or include people who have asked not to be contacted.

Data and segmentation

Matching, de-duplicating and grouping records so that lists stay accurate and messages reach the right people.

Service page

1.9

Paper forms and spreadsheets still run the core of the business.

Digital transformation

Replacing paper and spreadsheet processes with a single system that staff use every day, introduced only where it solves a real problem.

Service page

Section 3

Approach

Changing how a business works is only worthwhile when it solves a real problem. Every project starts with the people who will use what is built.

4.1 Principles

  • People firstThe work starts with what is slowing the business down, not with a particular tool.
  • Built to lastAI is used to help build automations, but they run on fixed rules, so they behave the same way every time and keep working without constant adjustment.
  • AccessiblePages are designed to read well on a phone and to work with a keyboard or screen reader.
  • Plain languageWording that customers understand, without jargon.

4.2 How a project runs

  1. First lookA 15-minute call or a short enquiry.
  2. ProposalA written proposal setting out the scope of the work.
  3. Build and reviewThe work is shared for review and revised before launch.
  4. Launch and supportHosting, with optional Care or Growth plans.

4.3 About

Chantelle Builds was founded by Chantelle, who trained in education and then worked in sales and digital operations, building websites, automating customer communications and improving internal systems.

Work is carried out on site across South Wales and remotely across the UK. Every website is designed, written and built by Chantelle, from the first message to launch day.

Section 4

Contact

For questions about the work in this catalogue, or support for a group of businesses.

Book a 15-minute call Message on WhatsApp
Email
hello@chantellebuilds.co.uk
WhatsApp
07424 838881
Call hours
Monday to Friday, 9am to 6pm. Saturday and Sunday, 11am to 1pm.
Based in
Cwmbran, South Wales
© 2026 Chantelle Builds Gallery screens outside 3.1 are rebuilt demonstrations with invented names, people and figures.

Purpose
Audience
How it works
Solution types